Moderating Effect of Institutional Factors on the Relationship Between Customer Relationship Management (CRM) and Competitiveness of Private Universities in Kenya. Editon Cons. J. Econ. Dev. Stud. [Internet]. 2026 Apr. 30 [cited 2026 Sep. 22];8(1):13-25. Available from: https://www.system.rowadvocates.co.ke/index.php/ECJEDS/article/view/706